Terms and Conditions

Everytime you either visit our site or make a purchase from us, you are using our “Service”, therefore agreeing to our terms and conditions (“Terms and Conditions”). The terms and conditions automatically apply to anyone that enters the site. This includes customers, buyers, browsers, content creators and anyone that is making use of the site.

The use of terms “you” and “your” are directly representing the individuals that are filling out an application on the website that are either doing it for themselves or for another individual -who is represented as the “applicant”. The use of the terms “we”, “us” and “our” are solely referring to the website itself.

It is highly recommended that you read our Terms and Conditions before using our site’s services. Once you have entered our website, you have automatically agreed to the Terms and Conditions. If for a certain reason, you do not agree to our terms and conditions, you will not be granted permission to our website or to any of its services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

About our services

Our main function is to provide assistance throughout the Travel Authorisation process in order to allow non-US residents gain entry into the United States. We have specialised agents that will facilitate the Travel Authorisation application process by conducting application submission on your behalf as well as advising you of the end outcome. Other services that we offer involve revision of applications, translation, application completion assistance and correction of any errors whether it being a grammatical, precision or content problems. Our agents will also have direct contact with our clients via email if there is more information or clarification needed in order to complete the application. There will be no legal advisory service on offer and we are also not affiliated with any government bodies. In the case of needing legal advice in regards to your application, please make sure that you contact the appropriate legal services in the form of a licensed attorney.

Once you have submitted the application form found on our website, the travel authorisation application will be immediately sent off for processing. The approval of your ESTA application is entirely based on the decision of the US Authorization. Usually, processing time is very short, but if there are appropriate reasons to analyse your application further due to errors or incomplete sections, your application may be delayed.

Your ESTA travel authorisation will be valid for two years, but in the case of your passport expiring before the expiration date, you will have to apply for a new one. You have free access to enter and re-enter the US as many times as you want as long as your ESTA travel authorisation and passport are still valid.

Before you pay for the ESTA travel authorisation, you be required to double check the information in your application form to make sure that it is all correct. Make sure that you have fixed all mistakes before you submit the application. After you have reviewed your application, you will be required to enter your payment method for our service charge.

When placing an order via our site, you are affirming that your payment method is legal, and in the specific case of the use of a credit card, that you are the authorised owner or have direct permission from the authorised card owner.

All the information that we have available on our website is taken from credible sources and up to date public information provided by the US government. Our site has been constructed in a way that you will be able to complete your ESTA application with relevant information that comes from an online portal with 100% assistance. However, the use of any information on our site is to be used by the user at their own risk. If you would like to leave any comments regarding the information, feel free to contact the customer service department. We always aim to have the most up to date and accurate information available and are continuously observing and reviewing new government policies and procedures.


Our service charge is $72.00 per application. All charges incurred within our service are charged in USD. The Government application fee and our service charge are also charged in USD. The price of the US dollar is out of our control, so it is highly recommended that you consult the exchange rate before you do your application to have an estimate of the total cost.

Service delivery and refund policy

You will be charged before service gets underway. You will receive an email at the address that you gave in your application asking you to confirm the payment details. Make sure that you check your “Junk” and “Spam” email folders for this email.

After payment has been approved, your application will be sent directly to a data specialist that will carefully go over your application and make the necessary adjustments. You will also be sent an exact copy of your ESTA application to your email within 24 hours. As we are not to be held accountable for incorrect information that has been filled out by the client, please make sure that your email address has been entered correctly. The official completion of our services is done when the responsible data analyst has sent a copy of the travel authorisation’s application to the email provided. It is of the utmost importance that the client contacts us within 24 hours if they have not received this email of approval.

If you are eligible for a refund according to what are considered suitable “Directives”, you must request it before we have begun our service. In the case of an ESTA application already being processed, sent off to the US governing bodies or having a copy of the result being sent to the applicant, then you are not entitled to any refund or credits. As the customer has already been made aware of the consumer “Directives”, they automatically make themselves ineligible for a refund after having our agents send a copy of the result.

Our refund policy consists of the following:- Your funds will be reimbursed to the same credit card that you used for the original purchase, as we process payments directly with your financial institution. The refund will be in US dollars and will be in your account within 5-7 business days. Also note that we cannot be held accountable for any changes in currency value or fees directly related to any international transactions. If you would like to request a cancellation or credits, please contact us via email.

If you would like to request credits, please contact us via email at info@usa-esta.us. In this email, make sure that you include your full name and email address that is identical to the one that you provided in your application. One of our agents will get back to your request and have the money refunded within 24-48 hours.

In case of your application being denied by the Department of Homeland Security and Customs and Border Protection, you will automatically be eligible for a full refund. You are NOT required to contact us via email requesting this transaction.

Through the use of website and services, you are automatically surrendering the right to proceed in any legal matters if any issues come up through the incorrect use or misemployment of our website. This includes claiming any compensation for damages incurred to our team members, agents and shareholders.

Make sure that you are regularly reviewing our website for any changes in our refund and delivery policies as we may sometimes be altering this.

Website use

Through the use of our website, you are agreeing to ONLY using it for personal use. You may NOT download, change or modify any part of the website in order to use it for other business purposes such as resale or advertisements. This private website is strictly owned by a private corporation.

Affiliate programs

There are no affiliate programs on offer at this current time.

License website and logo design

Material that is generated on this website is strictly owned by us and its content creators. This includes text, graphics, logos, button icons, images, data compilations, and software. All material is protected by international copyright and trademark laws. The protection of our content compilations are protected by the laws of the country that our business is operated in.

All software used in this website is strictly owned by the website, protected by local and international copyright laws as well as also being protected by the software suppliers.

Legal notice and disclaimer

This website is not in any way connected to the US Government. This is a privately owned business.

The site is managed by Esta Authorization LLC, with any communication being sent to:

Esta Authorization LLC

4045 Sheridan Avenue #248

Miami Beach, FL 33140

Phone number: +08-45-299-3704

Email: info@usa-esta.us


You are automatically agreeing to our terms and conditions every time you access this site. We are allowed to change the terms and conditions and make amendments to these terms and conditions at any time, and will be made effective straight away. The individual accessing this site is responsible for reviewing any changes made to the terms and conditions.

General Conditions

By agreeing to these terms and conditions, you are confirming that you are of legal adult age in your country and in your province. If you are not of legal adult age, you are agreeing to the consent of your minor dependent to use our website.

It is highly prohibited to use our services in any illegal or unauthorised manner that is violating the laws in your jurisdiction.

At any time, we hold the right to refuse service if we believe that there it illegitimate or false information provided throughout the service. This is a crime therefore any illegal activity will result in the termination of our services with you.